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How to increase sales, profit and customer loyalty?
Find out what the customer thinks
about your company, services or products
Connect

Service quality assessment and management is a service that helps retain and return customers.

The task of the web service is to receive and process customer feedback until they have spread across the Internet and remained negative to the customer.

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Listen to your customers every time you make contact
Unifies data collection in one system
Learn more

Use and improve NPS (Consumer Loyalty Index and Company Growth Index), work with EFM (Enterprise Feedback Management)

NPS + EFM service quality assessment and management system will help collect data from your customers, process and analyze. You can find out the root causes of negative and low ratings or success factors that have turned ordinary customers into promoters. So you do not miss the recipe for future growth, profitability and sustainability.

Being customer focused will be easy
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Don't waste time figuring out the quality of your employees' work and the quality of services provided.
NPS + EFM Service Quality Assessment and Management System will provide you with all the tools to improve service quality and increase loyalty tasks to your employees according to the services provided by them, creation of bases of clients.
Get a presentation
Start collecting reviews today.
The first 100 answers are free!
Start a free trial
Why do you need the NPS + EFM service quality assessment and management system and how does it work?
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Determine which of your employees, services or products we will monitor and improve?
We will adjust the system according to your organizational structure of any complexity and criteria according to which the evaluation of the institution, responsible, services or goods will be performed.
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Receive feedback, complete and objective information about satisfaction and needs from customers who have received a service or product in any convenient form:
  • in the form of quality assessment or NPS
  • comment
  • survey
  • with attached image, video, audio files
Get feedback from customers in any convenient way:
QR code
QR code
Responses and surveys are performed through a scanned code from a sticker, poster, check, etc.:
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Tablets or info-boxes are installed
If you already use information boxes, the client will be able to leave feedback using it.:
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E-mail address
Surveys are delivered to the email addresses you specify. Customers respond directly in the letter. No external links.:
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SMS
Surveys are delivered via text messages to the phone numbers you specify. Customers respond directly from their mobile phones.:
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Web
Automatically collect reviews directly on your site. We provide constant feedback.:
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Receive online real-time notifications about feedback, non-compliance with your employees' quality control criteria (limits, average quality scores, etc.) according to the role distribution with customer contacts, service or quality manager:
  • chat bot;
  • SMS;
  • on your dashboard in the system;
  • by email;
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Use a powerful analytics module in clear role reports and settings of your choice to identify sources of negative ratings and eliminate them to improve quality and loyalty.
The system will provide quality and complete information about the level of your service in the form of graphs and charts + NPS analysis, which will help you identify the cause of negative feedback and eliminate it. 85-90% of the causes of negative evaluations you can eliminate without cost or with minimal cost.
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Set limits for employees to receive negative evaluations, which will be an incentive for them to increase loyalty and quality of services, as well as make suggestions for improving service delivery processes.
You will be able to manage customer loyalty, constantly improve the quality of services, goods and services.
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Protection against cheating and fake reviews.

Thanks to the analytical module of the system, you can find out which of your employees or which services are evaluated unrealistically.

The system replaces the mystery shopper and simplifies the work of marketers.

  • Working with customer feedback will give you the most complete idea of what customers think about a product or service;
  • You can find out the root causes of negative and low ratings or success factors that have turned ordinary customers into promoters;
  • Identify and solve customer problems in advance. Reduce outflow, increase product acceptance and boost loyalty;
  • Based on the data obtained, create a strategy for future growth, profitability and sustainability;
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Work with your customer base to encourage and increase loyalty
  • codes;
  • discounts;
  • email newsletters;
Create or expand your customer base to focus your marketing efforts.
Where it is possible to introduce a service of evaluation and quality management of services
Developed software solutions and our line of devices allow you to configure the system to take into account all the nuances, regardless of the direction of the organization, the complexity of the organizational structure, subordination and the number of evaluation locations
  • banks
  • financial institutions
  • retail chains
  • CNAP
  • hypermarket chains
  • shops
  • clinics
  • hospitals
  • pharmacies
  • insurance companies
  • taxi services
  • construction companies
  • car dealerships
  • car services
  • enterprises engaged in the delivery of goods
  • marketing companies conducting surveys
  • medical institutions
  • hotels
  • restaurants
  • cafe
  • fast food chains
  • flower shops
  • kiosks, IAF, places of retail trade, barbershops and beauty salons
  • municipal services
  • fitness centers
  • tax services
  • visa centers
  • public receptions
  • payment reception centers
  • service centers
  • cellular operators and their service departments
  • post offices
  • passport services
The first 100 reviews or 30 daysFor free
If you already use another quality assessment system, we will bear or reimburse you for all costs of switching to ours.
Start a free trial
Calculation of the cost of using the web service NPS + EFM service quality assessment and management system
Number of evaluation locations Standard cost with monthly payment 1 month / 1 location Discount on prepayment for 6 months Discount on prepayment for 12 months
from 1 to 5 items 94 € 20% 30%
more than 5 items Negotiable 20% 30%
The price includes:
  • individual adjustment to the organizational structure, locations and evaluation services
  • QR generation and designer services for making a branded sticker, poster, check, etc.
  • setting the NPS evaluation option, standard or individual
  • collecting feedback from any source or chosen means
  • chat bot messages
  • dash board messaging system, email by roles
  • module of role analytics
  • individual settings
  • contact database
  • sms / email newsletter
  • sharing
  • technical support
  • front web page
Find cheaper and more functional than ours, get a web service for free! Contact us, we will answer all your questions!
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We will implement and configure the quality assessment system within 8 business hours!

After reviewing the offer, we are waiting
for your call by phone:
+38 097 321 16 60; +38 093 027 47 72

or email:
sales@bissoft.org